Back at MGM where breakfast was as good as usual and 18 of us were busily networking with each other.
Delivered by our one and only Education and Development Officer. His theme this week was the respect we should show for each other and also our clients and if we got to the stage where we could not show respect and be patient with any clients then maybe we should not be working for those clients however lucrative their contract might be. Where respect it lost, the risk is it will lead to bad service. Do what you are comfortable with and work for the clients that you feel able to properly service.
The 60 Second Round
With the Ed Slot ringing in our ears it did form a theme. Terry Maylin told of a couple of clients that he had recently turned away; one because the job probably needed City lawyers and the other he was just not comfortable acting for the client Acting in a client’s best interest is not necessarily acting for them. To let you in on a secret, and before I report on other contributors I can confirm that Terry won the Oscar for this offering. In linking his theme with the Ed Slot he set the tone for some further contributions that were to follow.
John Freeman actively indicated that he is unable to take on any more work until the New Year. Although he offered EBF Members his emergency services if absolutely necessary, he made it clear he was not willing to undertake work that he could not properly fulfil.
Howard Bullock indicated that he always assessed his clients and if they were unable to properly grasp the advice he was giving or grumbled a lot he monitored things and if he felt that he was not getting through to them he would make it clear that he could not act. Richard Reed was also on theme telling of an elderly gentleman who wanted to conduct their business without use of email etc and using hand written letters. He did not feel he could give a proper service and declined to act. Allan Moller also latched onto this theme.
I do not wish to give an impression that the60 second round was downbeat, quite the contrary. Alan Shaw also had an exciting tale to tell…almost. A client of 4 years standing for whom he had obtained planning permission totally ignored it and started building contrary to the building regulation requirements. He is trying to help him sort this out.
Stuart Smallcombe indicated that he had solutions where places were inaccessible for the use of fibre optic etc or even where a digger had just cut through a cable. They have mobile solutions and disaster recovery schemes.
Whilst others are experiencing a glut of business immediately before Christmas, Matt Barry is not. He is willing to do lots of Christmas things….Santa really does exist. Brian Painter is confident that he can cure phobias but told the tale of a lady whose fear of flying led to her trying to bail out whilst travelling at 30,000ft. He reckons he can cure the phobia but whether she will fly again…
John Hammond has been recently engaged in dealing with his security products at a psychiatric unit. He found it difficult to distinguish between the staff and the “clients” and he had to baton down his tools and make sure he kept everything safe and secure. Fortunately he is in that business…..security that is.
I think we can describe this weeks 60 second round as a thoughtful one.
Kevin Radford produced a ditty worthy of his Bardship whilst illustrating that product recalls can be expensive and that he has just the insurance policy to help.
10 minute presentation by Richard Reed
This week we were treated to the anticipation of Sun, Sea, Scenery and all things holiday. Yes it was Richard Reed who has a new web site and showed this off to good effect. If you have any testimonials he showed where we could post them and I hope we all will.